Deliver a seamless and high-quality client experience by supporting Account Managers across Canada
Manage and prioritize work within a queue-based system, ensuring service levels are met
Deliver a consistent and high-quality client experience by handling requests accurately and efficiently
Proactively engage with clients to clarify information, resolve delays, and move requests forward
Maintain accurate documentation and ensure all follow-ups are completed
Ensure all communications align with established policies, procedures, and standards
Adapt to evolving processes and continuously build your knowledge
Use judgment and make decisions in situations where guidelines require interpretation
Perform effectively in a deadline-driven environment while managing multiple priorities

College diploma in Office Administration or Bachelor’s degree in Business Administration
Minimum of 2 years’ experience in an administrative or support role
Strong proficiency in Microsoft Office (Word, Excel, Outlook)
Comfort using new technologies and tools (including AI tools such as Copilot)
Excellent organizational skills and ability to manage multiple priorities
Strong attention to detail and ability to work under pressure
Excellent communication skills in both French and English (written and spoken)
Strong interpersonal skills and ability to build effective relationships
Experience in a financial institution or knowledge of financing operations (asset)

Bilingual Client Support Coordinator, Virtual Business Centre

Key skills