Provide ongoing technical support and case management daily through phone, email and other forms of communication
Investigate technical problems, reproduce issues as required, and interface with Product Line groups to drive customer issues to closure
Provide recommendations for repairs, upgrades and part replacements
Maintain accurate records in the quality management, customer relationship management and ERP tools
Identify training opportunities and assume ownership for self-development and training of others
Prepare documentation and maintain knowledge data base of technical tips
Maintain a status record and update critical case report of open issues
Assume ownership, follow-through and resolution responsibilities for tier 3 and 4 type cases

Engineering degree or Technologist Diploma and/or related work experience
Minimum five years of industry experience (energy sector or transformer industry)
Very good knowledge of the GE Vernova Monitoring and Diagnostics devices.
Ability to speak a second language is a plus

Lead Technical Support Specialist

Key skills