Systems Programmer III

Role Overview

• Assist with the operation and maintenance of the ServiceNow application.
• Support will include maintaining system operational performance.
• Applying necessary patches in development, test and production environments following lifecycle process for system configuration and change management.
• Performing upgrades to ServiceNow as required and modifying ServiceNow to accommodate user’s needs.
• Be an integral resource in the integration of ServiceNow modules beyond basic incident management, to include change, service level, problem, service catalog, and other modules as deemed required by the Department.

Requirements

• Professional work experience in a technology support field.
• Experience as a Systems Administrator working with the ServiceNow tool or similar tool.
• Ability to operate as a technical team lead for teams and projects.
• Excellent communication skills (Written and Verbal).
• Strong analytical and problem-solving skills, including ability to analyze and interpret technical data.
• Ability to coordinate the activities of team members.
• Ability to work with business users to gather and analyze system requirements.
• Ability to troubleshoot and resolve problems with existing applications.
• Knowledge of IT Infrastructure Library concepts (ITIL).
• Experience with SQL Server Databases.
• ServiceNow internal components: structural, database, backend application, and frontend interface layers.
• Experience supporting ServiceNow in a large-scale environment.
• Experience with Apache/Tomcat Web Servers.
• Experience with SQL Databases.
• Experience with Java preferred.
• Experience with Web Services is a plus.
• Ability to identify failure points and develop quick workarounds.
• Knowledge of Windows Operating Systems.
• Skill in providing desktop/laptop support.
• Knowledge of information security best practices.
• Experience with Microsoft Configuration Manager.
• Skill in the practical application of ITIL Management processes.
• Skill in office productivity application support.
• Ability to develop training programs related to distributed systems components.
• Ability to process information logically and solve problems.
• Ability to communicate effectively, handle multiple priorities, and assignments.
• Ability to plan, organize and coordinate work assignments.
• Ability to apply complex problem-solving techniques.
• Ability to focus on getting things done.
• Ability to handle multiple priorities.
• Ability to develop and implement process improvement initiatives.
• Teamwork and interpersonal skills.
• Demonstrated ability to apply technology solutions to business processes.
• Demonstrated ability to troubleshoot and resolve technical incidents remotely.

Tech Stack

• Apache
• Distributed Systems
• Java
• ServiceNow
• SQL

Benefits

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan