Work shifts as part of a Monday-to-Friday rota covering days, evenings, and nights
Triage incoming alerts and customer tickets
Operate our customer-facing status page during incidents and maintenance windows
Handle inbound enquiries about ongoing or recent service events
Take part in incident postmortems and contribute to continuous improvement
Produce customer-facing incident reports based on output of postmortem process
During day shifts, contribute to regular Customer Support ticket queue
Help maintain the team’s playbooks, templates, and knowledge base

Customer Support Specialist – On-Call

Key skills