Perform technical investigations into complex, real-world issues affecting production systems
Analyze application logs, configuration files, data feeds, and database records to identify possible root causes
Reproduce issues by building and configuring realistic test environments
Debug behavior across distributed systems, APIs, messaging middleware and databases
Work directly with Product teams to file high-quality defect reports and influence product improvements
Participate in critical incident (Severity-1) troubleshooting with customers and internal teams
Continuously build expertise as new features, architectures and technologies are released

Proven experience deploying, supporting, and troubleshooting applications across: Linux and Windows environments
Cloud-based infrastructures
Strong understanding of cloud-native architectures, including experience supporting and troubleshooting production systems
Solid expertise in Java-based web applications, with in-depth knowledge of: HTTP/HTTPS protocols, sessions, cookies, and SSL/TLS
Authentication and authorization mechanisms, including SSO (SAML, OAuth) and related flows
RESTful APIs and request/response lifecycles
Proficiency in at least one programming or scripting language, with the ability to: Debug and optimize SQL queries
Work with JSON, XML, and proprietary data formats and data mapping tools
Use command-line tools and scripting environments such as UNIX/Linux shell, PowerShell, or Bash
Strong understanding of relational database systems (e.g., Oracle, SQL Server), including:
Schema design and data modeling
Constraints, indexing strategies, and performance optimization
Demonstrated ability to troubleshoot and resolve complex technical issues by:
Correlating log files, data flows, and system behavior across multiple layers

Technical Account Manager

Key skills