Client Performance Manager – Workers Compensation, General Liability, Litigation Experience

Role Overview

• Ensures adherence to client service instructions for WC and GL accounts.
• Oversee the Litigation Management program for Workers Compensation.
• Tracks and trends performance guarantee and gain share agreements at the client level.
• Ensures client's claims reports are properly and timely prepared and distributed.
• Provide program training, communication and maintenance of internal training documents.
• Analyze and communicate client specific operational audits; monitors client audit compliance.
• Works with company Quality and Operations staff to resolve client issues including results of client Compass audits.
• Manages client specific internal control report issues.
• Compliance oversight: Ensures timely payment of TTD, medical and vendor bills; ensures appropriate vendor utilization.

Requirements

• Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years of claims management and two (2) years of auditing experience.
• One (1) year of continuous service with the company is preferred.
• Experience with Workers Compensation and General Liability Litigation Management.

Benefits

• Flexible work schedule.
• Referral incentive program.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental vision, 401K on day one.