Sales Development Representative – Real Estate

Role Overview

• Act as the professional first point of contact for all inbound calls and digital enquiries.
• Manage and respond to listing leads from Rightmove, Zoopla, OnTheMarket, and SpareRoom.
• Qualify prospects effectively to determine their needs and urgency before booking viewings, valuations, or consultations.
• Manage the team’s Google Calendar, ensuring all appointments are scheduled accurately.
• Maintain a structured CRM, segmenting leads into Hot, Warm, and Cold categories.
• Proactively follow up with unconverted opportunities and re-engage dormant leads in the database.
• Support email and SMS nurturing campaigns to keep the brand top-of-mind for property investors and professionals.
• Track and report on pipeline performance, ensuring zero missed enquiries.

Requirements

• Proven experience in Lead Qualification and Appointment Setting.
• Previous experience within the Real Estate or Property industry.
• Exceptional English communication skills with a professional and confident phone manner.
• High proficiency in CRM management and data entry.
• Expert-level command of Google Workspace (Calendar, Drive, Docs) and Microsoft Office.
• Strong organizational skills with the ability to manage high enquiry volumes independently.
• A proactive "follow-up" mentality and extreme attention to detail.

Nice-to-Haves

• Familiarity with the Manchester property market.
• Experience in managing multi-channel lead generation (phone, email, and property portals).
• Background in customer service or front-desk support in a fast-paced environment.

Benefits

🌎 Fully remote role

🎯 Performance-driven culture with clear KPIs and advancement pathways