Lead analysis activities across discovery, design and delivery, bringing structure and clarity to complex business and technology change.
Elicit, analyse and document business, functional and non-functional requirements using appropriate techniques.
Translate business needs into clear user stories, epics, acceptance criteria, business rules and supporting artefacts that are ready for technical design, build and test.
Analyse end-to-end processes, customer journeys, system interactions and operational impacts.
Work closely with engineers, architects and solution designers to define system behaviour, integration points, interface requirements, API interactions and technical dependencies.
Produce and maintain high-quality technical analysis artefacts including process models, data mappings, and traceability documentation.
Support backlog refinement and prioritisation with Product Owners and delivery teams.
Champion customer and colleague needs throughout analysis and delivery.

Significant experience working as a Technical Business Analyst or Business Systems Analyst in complex technology delivery environments
Proven ability to elicit, analyse and document business, functional and non-functional requirements
Strong experience analysing APIs, integrations, interfaces, system interactions, integration patterns and technical dependencies across complex application landscapes
Hands-on experience working with data mapping, data flows, with the ability to write or interpret SQL queries and understand underlying data structures
Ability to produce clear, structured documentation including process models, process flows, workflow diagrams, sequence diagrams, data flows, business rules and other supporting design artefacts
Proven ability to assess change impacts across processes, systems, integrations, data, teams and customers
Proven experience working in agile multidisciplinary teams
Strong stakeholder engagement, facilitation, communication and influencing skills
Strong analytical thinking, structured problem-solving and the ability to manage ambiguity while maintaining pace and quality
Practical experience using analysis and collaboration tools such as JIRA, Confluence, Visio, Draw.io or equivalent
SC cleared or eligible to obtain SC clearance.

Technical Business Analyst

Key skills