Customer Support Associate

Role Overview

• Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment
• Understand Max Retail’s performance expectations and effectively communicate them to our sellers
• Provide support to Max Retail customers via phone, email, live chat, etc
• Manage orders and customers on partner channels and on Max Retail’s platform
• Maintain a positive attitude while resolving product and service incidents efficiently
• Follow up with customers on inventory, orders, and shipments as necessary
• Create shipping labels and manage return process
• Maintain customer records by updating account information
• Ensure timely resolution of all matters
• Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives
• Provide thoughtful insight to customer concerns and work with the company to improve processes
• Work weekends and holidays on a rotating basis

Requirements

• Excellent written and verbal communication skills
• Comfortable stepping out of your comfort zone to support the team
• Highly organized and strong time management skills
• Patience when assisting sellers who are not tech savvy
• Ability to multitask while maintaining attention to detail
• Ability to learn new systems quickly
• Comfortable with using multiple systems at once