Contribute to the expansion of Customer Support and Experience while also remaining highly flexible in a startup environment
Understand Max Retail’s performance expectations and effectively communicate them to our sellers
Provide support to Max Retail customers via phone, email, live chat, etc
Manage orders and customers on partner channels and on Max Retail’s platform
Maintain a positive attitude while resolving product and service incidents efficiently
Follow up with customers on inventory, orders, and shipments as necessary
Create shipping labels and manage return process
Maintain customer records by updating account information
Ensure timely resolution of all matters
Assist in optimizing the customer experience department including people, products, processes and technologies to deliver business and operational objectives
Provide thoughtful insight to customer concerns and work with the company to improve processes
Work weekends and holidays on a rotating basis
Requirements
Excellent written and verbal communication skills
Comfortable stepping out of your comfort zone to support the team
Highly organized and strong time management skills
Patience when assisting sellers who are not tech savvy
Ability to multitask while maintaining attention to detail