shape how enterprise technology operations evolve in the age of AI
influence strategy across observability, resilience, incident intelligence, and automation at enterprise scale
advance intelligent triage, summarization, root cause hypothesis generation, runbook automation, and self-healing capabilities
define and execute the enterprise strategy for Observability, AIOps, SRE, and incident intelligence
lead global teams responsible for platforms, practices, and product roadmap that enable 24x7 operational visibility and resilience
drive transformation from reactive monitoring to predictive, AI-assisted operations
partner with engineering, platform, and application teams
establish governance and guardrails for AI and LLM-enabled operational workflows
improve service availability and reduce customer-impacting outages
enable faster recovery and proactive issue prevention

Undergraduate degree or Technical Certificate
15+ years of development and technology delivery experience
Agile Delivery Experience preferred
Strong experience with APM, Event management, Operational Automation and Reporting Platforms Including Dynatrace, Datadog, Splunk PagerDuty, RunDeck, PowerBI
Demonstrated ability to influence senior stakeholders, lead through ambiguity, align teams to measurable outcomes, and create a culture of accountability, innovation, and continuous improvement

Associate Vice President, Technology, AI Operations, Observability

Key skills