Support the Team.
Drive Daily Operations.
Deliver an Exceptional Customer Experience.
Assist in supervising daily site operations including staffing support, scheduling assistance, coaching, and performance feedback
Help ensure the facility, equipment, and grounds are clean, safe, and fully operational at all times
Support efforts to optimize workflow and vehicle throughput to minimize wait times and enhance the customer experience
Provide best-in-class customer service by addressing inquiries, feedback, and concerns promptly and professionally
Assist with executing sales initiatives and membership growth strategies to drive revenue and customer retention
Help monitor inventory levels and coordinate ordering and restocking of chemicals, parts, and operational supplies
Enforce company safety procedures and regulatory compliance standards
Support review of operational reports, KPIs, and performance metrics to improve site performance
Partner with the Site Manager to execute site-specific goals and business initiatives
Help resolve employee and customer concerns to maintain a positive, productive environment
Lead shifts and oversee operations in the Site Manager’s absence when needed

Supervisory or leadership experience preferred (car wash, automotive, retail, or service industry a plus)
Ability to motivate, coach, and support a high-performing team
Strong organizational, communication, and multitasking skills
Customer-first mindset with a commitment to delivering exceptional service
Basic knowledge of car wash equipment, maintenance practices, and safety standards is a plus
Proficiency with Microsoft Office and basic operational software systems
High School Diploma or equivalent

Car Wash Operations Assistant Manager

Key skills