Own Delivery engagement from ‘Initiation’ through ‘Launch’ to ‘Run’ of financial products
Own the technical relationship with clients, advising them on product capabilities and best practices for product success
Drive end-to-end project delivery for client implementations
building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
Translate business needs into technical requirements
leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
Partner with Product and Engineering to influence the future roadmap based on client needs
Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways
ensuring delivery against client expectations
Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

Experience in a Technical Account Management role within FinTech, payments, or BaaS
Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
Ability to clearly and confidently explain current product capabilities and future roadmap
Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
Solid understanding of RESTful APIs, white-labelled front-end applications, system integrations, and microservices architectures

Technical Account Manager

Key skills