Customer Operations Manager
Santa Clarita, California, United States of America
Full Time
19 hours ago
No Visa Sponsorship
Key skills
ERPCRMLeadershipSales
About this role
Role Overview
- Oversees the end-to-end order lifecycle from order entry through delivery and post-sales support
- Communicates lead times to Sales and Customers
- Acts as escalation point for complex, high-value, or at-risk customer orders
- Partners with Sales on forecasting, backlog management, and demand planning
Requirements
- Proven experience in the relevant field of work, ideally in a product selling industry
- Secure handling of ERP and/or CRM systems and strong Microsoft Suite proficiency
- Ability to influence cross-functional and global stakeholders
- Strong problem-solving and conflict resolution skills
- Strong leadership and decision-making capability
Tech Stack
- ERP
Benefits
- Bilingual in English and Spanish
- Health insurance
- Retirement plans