Customer Success Manager – Construction Industry, Digitalization

Role Overview

• As a Customer Success Manager, you are the central interface between the product and the customer.
• You support prospects and customers in digitizing their processes – from the first demo to successful everyday use.
• Conducting online demos & product presentations
• Advising customers on digitizing their processes
• Supporting prospects through to decision (including closing)
• Managing existing customers & expanding collaboration
• Supporting onboarding & implementation
• Presenting TimeSec at events & conferences
• Close collaboration with Product & Sales

Requirements

• Excellent German skills (C2 / native level)
• Enjoy interacting directly with customers
• Interest in digitalization & SaaS
• Openness, strong communication skills & empathy
• Solution-oriented thinking
• Comfortable presenting and speaking with customers
• Ideally some prior experience in customer-facing roles (not required)

Benefits

• Extensive remote work & flexible working hours
• 30 days of vacation
• Modern work environment (MacBook, etc.)
• Work with modern tools & AI support
• A growing startup with real impact
• High learning curve & development opportunities
• Opportunity to help shape product & processes
• Market-competitive salary + career development prospects