Key skills
GoConfluenceLeadershipProject ManagementStakeholder ManagementCommunicationSales
About this role
Role Overview
- Design, execute, and continuously improve technical enablement programs across the Field Engineering organization
- Partner closely with Graph Academy, product and engineering SMEs, and go-to-market teams to translate technical content into engaging, scalable enablement programs
- Own the design and delivery of structured onboarding, upskilling, and certification programs that build practitioner-level technical competence
- Act as a trusted partner to technical leadership, ensuring that enablement programs directly support product evolution, technical strategy, and field execution
- Define and track meaningful KPIs to measure effectiveness
- Maintain hands-on technical depth to review content, question assumptions, and engage with SMEs
- Facilitate training sessions, workshops, or lab walkthroughs
Requirements
- 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement)
- Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs
- Strong program and project management skills — ability to juggle multiple, overlapping initiatives
- Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways)
- Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams
- Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents
- Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights
- Hands-on, get-things-done attitude; high initiative and ownership
- Experience managing certification, accreditation, or assessment programs is a strong plus
- Previous experience in the field (solutions engineering, presales, professional services, or consulting) is highly desirable
- Experience with adult learning theory, instructional design, and best practices in technical pedagogy
Benefits
- medical, dental, and vision benefits
- 401(k)
- paid time off
- certain leaves of absence
- stock option grant
- annual bonus eligibility