About this role
Role Overview
- Build a strong understanding of Whatnot's buyer and seller experience, marketplace terminology, and live shopping ecosystem.
- Review the Japanese app and web experience across agreed-upon user journeys and product flows.
- Evaluate whether language feels natural, intuitive, and culturally appropriate for Japanese users.
- Assess whether key flows are clear, trustworthy, and easy to understand for both buyers and sellers.
- Identify terminology, messaging, and UX patterns that may create confusion or feel unnatural in a Japanese context.
- Update translations directly in our translation management system where issues can be resolved at the string level.
- Document issues that cannot be solved through translation alone, including source copy, UX, design, technical, or product-related concerns.
- Provide clear recommendations and rationale for proposed improvements.
- Help improve consistency across Japanese terminology, product language, and user-facing messaging.
- Share findings and collaborate with the Localization team on prioritization and follow-up actions.
Requirements
- Native-level Japanese speaker based in Japan.
- Professionally fluent in English.
- Experienced in localization QA, linguistic review, product localization, UX writing, content design, or related fields.
- Able to evaluate language within real product experiences, not just as standalone translations.
- Comfortable identifying both linguistic issues and broader usability or cultural adaptation opportunities.
- Familiar with translation management systems such as Smartling or similar platforms.
- Detail-oriented, analytical, and able to clearly explain recommendations.
- Experience with ecommerce, marketplaces, live commerce, mobile apps, or consumer products is a plus.
Benefits
- EOE