Lead end-to-end onboarding for Enterprise customers launching SMS, Email (Triggered + Campaign), and other Attentive platform features
Own complex email migrations and greenfield launches, including multi-brand, multi-region, and custom data integrations
Develop tailored launch strategies by deeply understanding customer goals, technical environments, and timelines
Serve as the primary project owner, coordinating multiple stakeholders and workstreams to deliver on-time, high-quality launches
Partner closely with Account Executives, Sales Engineers, Solutions Architects, Deliverability, Product, and Engineering to drive successful implementations
Act as a trusted technical and strategic advisor to customers during onboarding
Translate customer feedback and implementation insights into actionable recommendations for Product and Enablement teams
Identify gaps, inefficiencies, and opportunities to improve the Enterprise onboarding experience
Help define and refine implementation standards, templates, and best practices for the UK region
Contribute to automation and tooling initiatives that improve transparency, predictability, and time-to-value
Act as a senior mentor to other Implementation Consultants and Associates
Share best practices and contribute to internal documentation, training, and enablement
Support regional coverage and continuity as the UK Implementation team scales

5+ years of experience in a technical, customer-facing role (Implementation, Solutions Architecture, Sales Engineering, Technical Account Management, etc.)
Strong experience with ESP platforms, email migrations, and complex martech stacks (CDPs, e-commerce platforms, data pipelines)
Proven project management skills with the ability to juggle multiple Enterprise implementations simultaneously
Comfortable navigating ambiguity and building structure where none exists
Technically curious, highly organized, and detail-oriented
Confident communicator who can lead conversations with both technical teams and senior customer stakeholders
Passion for improving systems, processes, and customer outcomes not just “getting the launch done”

Senior Implementation Consultant, UK

Key skills