deliver high-quality functional support and consultancy services for D365 FSCM
work closely with clients to optimize their systems, resolve complex issues, and ensure long-term platform stability and value
Provide hands-on functional support and consultancy for D365 Finance & Supply Chain Management within agreed Service Level Targets
Act as a subject matter expert for Supply Chain Management modules, including Procurement, Inventory, Warehouse, and Logistics
Analyze, troubleshoot, and resolve complex business and system issues
Collaborate with client stakeholders to improve system usage and business processes
Proactively identify risks, recurring issues, and optimization opportunities
Collaborate with team members as part of a global division
Recommend improvements to internal support methodologies and processes, along with proposed solutions
Recognize opportunities for additional service offerings or enhancements that can benefit clients
Liaise with Microsoft and ISV partners where required
Support release management, testing, and deployment activities
Contribute to knowledge base documentation and best practice guidelines
Identify opportunities for additional services and client value
Maintain a professional and trusted advisor relationship with clients
Commit to continuous learning and certification development

Strong hands-on experience with Dynamics 365 Finance & Supply Chain Management
Experience with Finance modules (GL, AP, AR, FA, Budgeting)
Proven expertise in Supply Chain Management modules (Procurement, Inventory, Warehouse, Planning, Logistics)
Strong understanding of end-to-end supply chain and operational processes
Experience working in Managed Services or post-implementation support environments
Ability to manage complex functional support scenarios
Confident in providing client-facing consultancy and advisory services
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and quality standards
Excellent communication and stakeholder management skills
Experience with integrations, ISVs, and reporting tools
Exposure to Power Platform and automation
Experience supporting global or multi-entity environments
Bachelor's degree in Information Technology or equivalent professional qualifications
Relevant Microsoft certifications are preferred.

Senior FSCM Consultant

Key skills