Key skills
AzureUnit TestingAzure DevOpsSource ControlCommunication
About this role
Role Overview
- Provide hands-on development, troubleshooting, and technical support for D365 Finance & Operations in response to client requests within Service Level Targets (SLTs)
- Collaborate closely with client stakeholders to enhance their use of D365 F&O, applying best practices in development and support delivery
- Proactively identify, analyse, and resolve technical issues and risks to minimise disruption for clients
- Collaborate with team members as part of a global managed services division
- Recommend improvements to internal development standards, support methodologies, and technical processes
- Contribute to the analysis, development, and implementation of opportunities for additional services or enhancements that can benefit clients
- Liaise with Microsoft and ISV partners to address technical issues relevant to client environments
- Commit to ongoing professional development, pursuing relevant certifications where appropriate
- Maintain a professional and positive representation of the business in all interactions
- Monitoring of live support cases; ensuring clients are kept up to date regarding progress and recording all client related information on the relevant portals
- Perform routine technical checks on applications and environments and report findings to senior members of the team
- Assist with maintenance, development, and improvement of sa.global internal systems and client systems
- Develop customisations and extensions within D365 Finance & Operations using X++ and the extension framework
- Design, develop, and deploy technical solutions including integrations, enhancements, and system improvements using relevant development tools and technologies
- Work with data entities, APIs, and integration frameworks to enable data exchange between D365 F&O and other systems
- Conduct debugging and root cause analysis of technical issues within client environments
- Conduct unit testing and debugging of developments to ensure they meet specified requirements and are free of defects
- Create and maintain technical documentation including technical design documents, code documentation, and deployment instructions
- Ensure that all customisations and developments adhere to security, compliance, and performance standards
- Collaborate with functional consultants, business analysts, and other stakeholders to translate business requirements into technical solutions
Requirements
- Demonstrated experience developing solutions within Microsoft Dynamics 365 Finance & Operations
- Strong knowledge of X++ development and Dynamics 365 extension patterns
- Experience working with Azure DevOps for source control and development lifecycle management
- Experience working with integrations, data entities, and APIs within the Dynamics ecosystem
- Strong analytical and troubleshooting skills in complex technical environments
- Ability to manage complex technical support scenarios within enterprise systems
- Attention to detail and a strong commitment to delivering high-quality technical solutions
- Versatile experience across different industries and client environments
- Proven ability to analyse and solve complex problems with innovative solutions
- Self-directed and capable of managing multiple priorities effectively
- Strong client-facing communication skills and ability to remain composed under pressure
- Strong focus on client satisfaction and delivering a positive service experience
- Bachelor's degree in information technology or equivalent professional qualifications
- Relevant Microsoft certifications are preferred.
Tech Stack
- Azure