Customer Success Consultant, Global Strategic Accounts

Role Overview

• Serve as the primary operational point of contact for a dedicated portfolio of high-value Global Strategic Accounts, managing day-to-day customer workflows, executing engagement plans, and driving long-term platform adoption.
• Monitor key account health metrics and execute targeted action plans to address negative trends, proactively identifying and flagging horizontal expansion, cross-sell, and upsell opportunities to the Account Management team.
• Establish and adhere to Standard Operating Procedures (SOPs) and global best practices to ensure consistent service delivery, while independently diagnosing and troubleshooting common platform setup and fielding issues.
• Enable partners or customers to achieve their goals using the relevant Cint self-service product
• Manage relationships with Cint’s Global Strategic Accounts to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups
• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients
• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
• Provide regular training on Cint’s self-service products to new and existing users at customers, ensuring they can use the products and new features to their full potential
• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
• Develop a full understanding of the company, the market research industry, and how our technology can solve challenges

Requirements

• Relevant customer-facing experience in Customer Success, Account Management, or project delivery—preferably within SaaS, Enterprise Subscription models, or the Market Research/Sample industry.
• Proven track record of managing a portfolio of high-value accounts, with a focus on relationship management, retention, execution, and achieving revenue targets.
• Experience with internal and external relationship management, client presentations, and quantitative data analysis
• Excellent written and verbal communication skills, with the ability to present to C-level clients
• Disciplined work ethic
• self-motivated and detail-oriented mindset focused on achieving revenue goals
• Resourceful problem solving, organized and process-oriented
• Ability to work in a fast paced and dynamic environment
• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
• Ability to convey complicated ideas to technical and nontechnical audiences

Benefits

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave