Lead virtual and on-site consulting engagements with dealership Parts and Service departments.
Conduct comprehensive operational assessments covering: Advisor workflows, Technician productivity, Pricing, labor matrix, and op codes, Inventory controls and reconciliation, Warranty and internal processes.
Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices.
Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements.
Maintain executive-level communication with dealership leadership to report progress, results, and next steps.
Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations.
Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

Minimum 5 to 7 years of experience in dealership Parts and/or Service operations.
Strong understanding of Service pricing, dispatch, and technician productivity.
Parts inventory management and reconciliation.
Warranty and internal repair processes.
Proven experience in process improvement or operational leadership.
Proficiency in CDK Drive, Parts, Service, and reporting tools.
Strong analytical, facilitation, and presentation skills.
Ability to manage multiple engagements simultaneously.
Willingness to travel up to 10%.
Working knowledge of OEM warranty reimbursement programs, warranty labor rate submissions, or related dealership compliance processes.
Experience supporting OEM warranty labor rate uplift, WRAP-style engagements, or dealership warranty compliance initiatives.

Senior Business Process Consultant – Warranty, Parts & Service

Key skills