Account Manager

Role Overview

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Drive activity within current client base via calls and emails to generate opportunity and build pipeline.
• Create and execute marketing services strategic reviews to identify growth opportunities and drive expansion within accounts.
• Identify and pursue opportunities to upsell marketing services that align with customer needs and objectives.
• Collaborate with the Customer Success and SaaS Account Management team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.

Requirements

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• 3+ years of experience in software sales, preferably within the SMB and mid-market segments.
• Background in the sale of SEO, digital ads, and website services.
• Experience in CRM and Telephony solutions (Salesforce, Salesloft preferred).
• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Strong understanding of sales processes and techniques for upselling and cross-selling.

Benefits

• Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background.
• Equal Opportunity/Affirmative Action employer.
• All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.