Spanish Bilingual Appointment Setter – Lead Generation Specialist

Role Overview

• Answer incoming warm lead calls generated from social media advertisements.
• Conduct follow-up calls, re-engage leads, and manage appointment rescheduling.
• Schedule appointments and manage calendar bookings efficiently.
• Convert warm leads into booked consultations and appointments.
• Present and upsell services using provided sales scripts and training.
• Build rapport with prospective clients and provide exceptional customer service.
• Maintain accurate records within the company's CRM system.
• Respond to inquiries via phone and email in a timely manner.
• Track lead status and conversion outcomes.
• Ensure all leads receive prompt follow-up to maximize conversion rates.

Requirements

• Fluent in both Spanish and English (verbal and written).
• Previous experience in appointment setting, lead generation, customer service, sales, or call center environments.
• Strong communication and relationship-building skills.
• Professional and friendly phone presence.
• Comfortable handling sales conversations and guiding prospects toward booking appointments.
• Ability to work independently in a remote environment.
• Reliable internet connection and quiet workspace.
• College-educated professional (preferred but not required).
• Experience working with U.S.-based clients, particularly California clientele.
• Background in aesthetics, healthcare, medical spas, wellness, or beauty services.
• Experience using CRM systems.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.