Manage assigned book of client business, serving as advisor on client service and operations-related issues
Contribute to corporate-wide efforts to develop efficient processes
Collaborate with internal and external business partners on strategies that drive growth and retention
Develop and maintain relationships with clients, partners, brokers, and consultants
Function as the primary service contact to achieve high satisfaction levels and client retention
Market the value of programs, products, and services within each account
Facilitate client-related marketing initiatives
Develop and manage account plans with strategic objectives
Participate in key client meetings
Manage the implementation process for client accounts
Manage client contract, compliance, and related activities
Proactively monitor clients to identify problematic issues

College degree in Business Administration or related field, or equivalent experience
2+ years of account management experience and/or client service experience
Effective interpersonal and communication skills
Experience participating in client-related project teams
Demonstrated ability to manage multiple concurrent account implementations
Ability to develop and maintain strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
Proven ability to adapt to change quickly and work effectively within an agile environment
Proven problem identification and solving capabilities
Knowledge of insurance platform technologies

Account Manager

Key skills