Junior IT System Administrator

Role Overview

• Own the IT side of employee onboarding and offboarding—provisioning accounts, access, and equipment for new joiners, and securely revoking access and reclaiming devices when employees leave.
• Create, modify, and manage users and groups in Microsoft Entra ID (Azure AD) and on-premises Active Directory.
• Manage the endpoint lifecycle for the Windows and macOS fleet, including provisioning new devices and securely decommissioning returned ones.
• Deploy and configure Windows 11 on company laptops and workstations, using endpoint management tooling for standardized, repeatable rollouts.
• Perform basic hardware upgrades and maintenance, such as installing additional RAM in laptops.
• Track and maintain accurate records of hardware assets, including inventory, assignments, and status.
• Provide day-to-day administration and support for Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage and maintain endpoints through ManageEngine Endpoint Central (Windows) and Jamf Pro (macOS), including software deployment, patching, and policy enforcement.
• Respond to and resolve support tickets within agreed service levels, escalating more complex issues to senior team members.
• Help apply and maintain security baselines—such as multi-factor authentication, conditional access, and device compliance—under the guidance of the IT and Security teams.
• Create and maintain clear technical documentation and standard operating procedures.
• Assist with office-specific tasks, such as cable management, ordering equipment from local vendors, and helping out whenever there is an issue with office appliances or the premises themselves.

Requirements

• A degree or certificate in IT, Computer Science, or a related field—or equivalent practical experience.
• Around 1–2 years of hands-on experience in IT support or system administration (relevant internship experience counts).
• Solid working knowledge of Windows 11 and Microsoft 365 productivity tools.
• Practical experience managing user accounts, groups, and permissions in Active Directory and/or Microsoft Entra ID.
• Comfortable performing simple hardware tasks, such as opening a laptop and installing RAM, while handling components safely.
• Strong attention to detail, especially for asset tracking and account management.
• A customer-service mindset and clear communication for supporting end users.
• A proactive, ownership-driven attitude and a willingness to follow and improve documented procedures.

Tech Stack

• Azure
• Jamf
• MacOS

Benefits

• A competitive remuneration package
• Opportunities for personal and professional growth
• Positive company culture built around people's wellbeing
• Half-day off the second Friday of the month