Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization
Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI
Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates
Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps
Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion
Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes
Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics
Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels
Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus)
Korean speaking is a plus!!

Mid-Market Customer Success Manager

Key skills