Own the post-sales lifecycle for a portfolio of commercial growers across DACH — onboarding, adoption, retention, and play a key role in expansion
Build deep, trust-based relationships with key stakeholders at each account (from growers to MDs)
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don’t wait for churn signals.
Drive platform adoption and ensure customers are actively using hexafarms’ yield forecasting, sensing, and pest & disease detection modules
Lead regular business reviews and translate platform data into actionable insights for your customers
Identify expansion opportunities and collaborate with the commercial team to grow accounts
Serve as the voice of the customer internally. You should bring structured, high-quality feedback to product and engineering
Be willing to visit customers on-site across the DACH region

1–3+ years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS
C2 German and strong English (B2–C1 minimum); Dutch is a plus (we have customers in Dutch-speaking markets and it will help you hit the ground running faster)
Technically curious and comfortable navigating data-heavy platforms. You don’t need to be an engineer, but you need to understand what the product is doing and why it matters
Extreme ownership mindset: you treat your customer portfolio like it’s your business
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball
Comfortable with ambiguity and fast pace. We are a startup, processes are being built, and you’ll help build them
Willing to travel within the DACH region for customer visits
Background in agri-tech, food production, or a highly technical vertical is a plus but not required

Competitive salary + meaningful equity component
A highly international team working on a global product with real-world impact
Direct collaboration with founders and leadership. No bureaucracy, no middlemen
Significant ownership and autonomy from day one
Flexible working model (hybrid or remote)
A culture with zero tolerance for politics and a very high bar for getting things done

Customer Success Manager – DACH

Key skills