Own the post-sales lifecycle for a portfolio of commercial growers across Spain, Portugal, and LatAm.
Owning onboarding, adoption, retention and play a key role in expansion
Build deep, trust-based relationships with key stakeholders at each account (from operations managers/agronomists to C-suite)
Proactively monitor customer health, drive customer impact within the company, and intervene early. You don’t wait for churn signals.
Drive platform adoption across hexafarms’ core modules: yield forecasting, sensing, and disease & pest detection modules
Lead regular business reviews and translate platform data into clear, actionable insights for your customers
Identify expansion opportunities and collaborate with the commercial team to grow accounts
Serve as the structured voice of the customer internally. You should bring high-quality feedback to product and engineering
Be willing to visit customers on-site across Spain and Portugal (20-30% of the time)

3 years of experience in a Customer Success, Account Management, or high-touch client-facing role, ideally in B2B SaaS
C2 Spanish and strong English (B2–C1 minimum); Portuguese is a plus
Technically curious and comfortable navigating data-heavy platforms. You don’t need to be an engineer, but you need to understand what the product is doing and why it matters
Extreme ownership mindset: you treat your customer portfolio like it’s your business
Proactive, structured, and able to manage multiple accounts simultaneously without dropping the ball
Comfortable with ambiguity and fast pace. We are a startup; this means processes are being built, and you’ll help building them
Be based in Spain and willing to travel within the Iberian Peninsula for customer visits
Background in agri-tech, food production, or a highly technical vertical is a plus but not required

Competitive salary + meaningful equity component
A highly international team working on a global product with real-world impact
Direct collaboration with founders and leadership. No bureaucracy, no middlemen
Significant ownership and autonomy from day one
Flexible working model (hybrid or remote)
A culture with zero tolerance for politics and a very high bar for getting things done

Customer Success Manager – ES

Key skills