IT Administrator

Role Overview

• Supports all aspects of IT infrastructure for the Hays Manufacturing Plant including network (LAN/WAN) VoIP, VPN, WiFi), servers, desktop PC's, laptops and tablets, phones, printers, scanners, security cameras, network cabling and other hardware to ensure maximum user up-time.
• Ensures service availability and performance while protecting against unauthorized access and malicious threats.
• Provides technical expertise and support to manufacturing groups including Quality, Production, Engineering and Admin to improve information system processes, efficiency and productivity.
• Recommends system upgrades to management for continuous process improvement and automated solutions for manual processes.
• Recommends software and hardware upgrades to technology for communications (telephone, VoIP, etc.), network, security, tablet and PC access, printers, cameras and others.
• Drafts and submits Appropriation Requests (AR’s) when system upgrades are necessary.
• Schedules and completes work for upgrades using project management skills to track budget, implementation, and to ensure projects are completed on time.
• Provides deskside and remote support for a variety of end users and computing environments, including desktops /laptops/tablets, phones, scanners, security cameras, mobile devices, printers/copiers, providing support for various software applications and hardware issues.
• Logs all support requests and resolutions in corporate IT help desk ticketing system.
• Coordinates repairs for equipment with outside contracted vendors.
• Assists in the administration and configuration of site-specific IT equipment servers (switches, routers, firewalls, wireless, VoIP phone system, servers, LAN/WAN, VPN), adhering to corporate requirements and guidelines as part of a team effort.
• Performs user administration on network user accounts, as needed.
• Works with vendors and contractors arranging structured cabling installation as required.
• Implements and manages security protocols, access controls, and backups to protect IT systems from threats and data loss.
• Oversees video security system setup and functionality.
• Reports and resolves infrastructure, system and security related system problems, keeping corporate IT personnel and management advised of issues resolution.
• Maintains and updates asset records of all software and hardware information in corporate IT asset database.
• Monitors compliance with corporate IT policies and procedures including but not limited to system administration, security, wireless access, remote access and user system access.
• Ensures the integrity and confidentiality of information residing in corporate servers, databases, workstations and other systems and immediately notifies corporate IT and management of potential or known issues.
• Works with corporate IT peers to analyze and diagnose cross-platform software/ hardware issues and assists corporate IT team members with support cases as necessary.
• Additional duties as assigned.

Requirements

• Bachelor’s degree in Computer Information Systems, Computer Science, Networking, a related field, or the equivalent plus five years of professional experience working in Information Technology/Information Systems, Networking, IT help desk or a related field.
• Knowledge of network operating systems including Microsoft 2000, 2003, 2010, server systems Linux, Unix, and others.
• Ability to program in Visual Basic and Microsoft SQL server, Windows and other scripting languages.
• Project management skills a plus.
• Relevant industry certifications a plus, including CCNA, MCSE, NET+, SEC+.

Tech Stack

• Firewalls
• Linux
• MS SQL Server
• SQL
• Unix
• VoIP

Benefits

• EnerSys provides equal employment opportunities
• Prohibits discrimination and harassment of any type