Director, Product Management

Role Overview

• responsible for product management within Fidelity’s Center for Family Engagement ('FCFE') with an emphasis on AI initiatives and new products
• planning and support for important business deliverables
• being a liaison between key technical and business stakeholders
• working with key stakeholders across FCFE Relational Digital, UXD, Thought Leadership, Engineering, and AI Governance to advance safe experimentation in the FamFinTech space
• exploring new technologies and new ways to continually provide value to customers
• demonstrating and promoting agile leadership behaviors to evolve and sustain an innovative agile culture

Requirements

• 10+ years of experience in Product Management
• Project experience with AI (Voice AI a plus)
• Managing the entire product lifecycle from strategic planning to execution level activities
• Specifying market requirements for current and future products by conducting market research
• Building and teaching new design and development practices and processes to support the accelerating pace of AI-enabled digital delivery
• Developing product proposals with clear functionality, customer value, time to market, and development requirements
• Developing product roadmaps with distinct milestones and defining prioritization and sequencing of initiatives to deliver maximum customer value while supporting key business KPI’s
• Developing and implementing a go-to-market plan, working with all departments to execute
• Analyzing potential partner relationships for distribution of the product
• Analyze consumer trends and customer feedback to add new product ideas and themes into the pipeline
• Leading resources in the planning, design, development, test, deployment and support of releases and programs/projects associated with the product
• Partnering with other functional areas of the organization to drive the strategy forward
• Developing and reporting on product measurement and metrics
• Capable of partnering with and influencing individuals at all organizational levels
• Strong communication (written and verbal) and interpersonal skills
• Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment
• Proven ability to improve support processes and customer experience
• Demonstrated technical, analytical, and problem-solving skills
• Customer focus and dedication to customer satisfaction
• An affinity for technology and stay up to date on industry innovations.
• Ability to break down complex problems into manageable components, synthesizing data-driven insights into clear takeaways to drive informed decision-making.
• Comfortable with ambiguity and change, and able to quickly adapt and adjust approach to accommodate shifting priorities or new information.

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off and parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career