Provides the right experience to customers for billing, repair, retention and sales inquiries or interactions.
Troubleshoots and resolves technical problems and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
Follows established troubleshooting procedures, including use of appropriate resources and desktop tools.
Effectively works to build a consultative relationship with the customer to create understanding and resolve all issues.
Sets clear expectations by providing accurate information and transparent communication.
Communicates and explains account information to the customer with focus on doing everything in your power to resolve an issue while instilling confidence and trust.

Customer Experience Representative

Key skills