Senior Client Manager – Hospital/Health Systems

Role Overview

• Success will be determined by the ability to retain and grow revenue for the assigned book of business and exceed client expectations surrounding service excellence.
• Being a champion for your clients, your ability to influence others to deliver results for your clients will also be a key factor in your success.
• Understanding of the self-insured TPA environment is beneficial.
• The Senior Client Manager is responsible for providing high-level consultative and strategic oversight for new or existing complex accounts to meet retention, service, and revenue targets.
• Cultivates relationships with clients and brokers, identifies sales opportunities, and services accounts to expand the business and meet corporate and divisional sales/renewal objectives.
• The Senior Client Manager and their client coordinators will be expected to support and service between 5 – 7 complex groups of clients.
• The Senior Client Manager will maintain senior management-level contact with key client stakeholders and brokers.
• Senior Client Managers may be designated as Coach/Mentors. Senior Client Managers with Coach/Mentor designations will have fewer clients assigned to them to allow for Coach/Mentor responsibilities.

Requirements

• Bachelor’s Degree and 7 years previous experience within Client Management and/or experience in a similar TPA or health insurance environment with client facing/client support responsibilities OR High School diploma and 11 years of TPA health insurance industry experience
• Understanding of self-funding and employee benefit plans; stop loss understanding a plus
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, ACA, etc.)
• Ability to travel is required (up to 25%)
• Results oriented and self-motivated
• Excellent written and verbal communication skills are required, as are exceptional organizational skills
• Ability to interact with senior level executives
• Excellent presentation skills
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required
• Ability to assess and mentor team members to maximize team success and growth
• State insurance license required or obtained within 90 days from date of hire

Benefits

• Health insurance
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives