Key skills
SQLSQL ServerCommunicationProblem Solving
About this role
Role Overview
- Investigating and resolving problems that arise with our software at a 1st level
- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
- Using SQL Server and SQL statements to assist with problem solving
- Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting
- this includes opening support tickets with 2nd level support with all necessary logs and supporting information
Requirements
- Strong client-facing skills
- Solid task management and understanding of assigned priorities
- Excellent written and verbal communication skills and excellent command of the English language
- Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)
- Interest in the cinema industry
- Full time role + rotating shifts
- Mexico City resident
Tech Stack
- SQL
Benefits
- Food coupons
- All law benefits and better
- Medical Insurance
- Hybrid Scheme
- Is mandatory to have work permit for Mexico