First-level IT incident management
Answering internal calls and monitoring open tickets in our incident management system
Installing and configuring workstations and telephone lines in accordance with applicable policies
Traveling to users' locations when necessary for troubleshooting or hardware installation
Ensuring workstation security (updates, antivirus, etc.)
Escalating recurring incidents and related information to the Infrastructure and Cloud Engineer

You hold a Bac+2 level education (equivalent to a two-year post-secondary diploma or an associate degree)
Excellent interpersonal skills, enabling effective collaboration with various stakeholders
Proactive, strongly committed, and highly available — essential qualities to anticipate and meet the team's needs
Tenacious, able to overcome obstacles and remain focused on objectives
Highly flexible and able to adapt to change in a fast-moving environment
Knowledge of Microsoft environments (Windows, Office, Office 365, etc.)
Knowledge of networking (IP, LAN, etc.)

A dynamic work environment and a unique team atmosphere
Ample autonomy and the resources to implement your good ideas
Two days of remote work per week plus an additional remote-work bonus of 12 days usable over one year
Annual profit-sharing bonus (currently between 12% and 15% of salary)
Free access to a premium on-site gym and group fitness classes
On-site company bistro and Swile card for remote work (meal vouchers), Alan health insurance, childcare places, 50% employer contribution to transportation costs, bike rental (70% subsidized), and other perks negotiated by the Works Council (CSE)

Support Technician – M/F

Key skills