Operations Manager

Role Overview

• Coordinates workshops from start to finish with BA program staff, including the initial intake process, intro/screening calls, price determination, scheduling, registration, invoicing, and other logistical support
• Provides excellent customer services for member, partner, and other nonprofits and foundations seeking support from the BA program
• Monitors BA program inboxes for technical assistance and other requests, and directs those requests to the appropriate BA program team members
• Manages the annual public webinar series, including scheduling, logistical, and technical support
• Manages the on-demand webinar program, including coordination and development of content, logistical, and technical support
• Provides support for tracking deliverables and logistics related to BA’s portfolio of contracts and grants, including setting reminders and updating task statuses in ClickUp, and flagging upcoming deadlines for program leadership
• Prepares internal briefing documents summarizing BA’s work with partners and funders ahead of key meetings, as needed
• Drafts scopes of work and contracts for review by BA program leadership
• Supports program leadership in tracking deliverables and logistics related to BA’s strategic partnerships, including scheduling workshops, tracking deliverables, and providing other logistical support, as needed
• Serves as the point of contact for the Membership and Outreach team regarding planning BA’s work related to quarterly member events, etc.
• Maintains internal data tracking systems in EveryAction, ClickUp, and other platforms with a high degree of accuracy and minimal oversight
• Performs regular database maintenance, including data entry and data quality assurance
• Uses and analyzes data about BA program to generate reports
• Assists BA program leadership with the development and implementation of operational systems and processes
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations
• Supports AFJ’s commitment to advance equity in all aspects of the organization, helping to create an organizational culture that is inclusive, respectful, and equitable
• Other duties as assigned.

Requirements

• Demonstrable track record (3-5 years of relevant experience) of providing administrative and/or program support
• Bachelor's degree preferred but not required
• Nonprofit and/or public interest organization experience a plus
• A team player with excellent interpersonal skills; brings a great attitude, patience, and a sense of humor to the workplace
• Strong collaborator who is able to adapt quickly to changing situations
• Proactive initiative to build technical skills and take on additional areas of responsibility with minimal oversight
• Excellent organizational skills, including attention to detail and ability to manage multiple tasks at the same time
• Demonstrates creativity, initiative, and judgement to manage own workload and support the BA team
• Exceptional computer skills, particularly Microsoft Office 365 (Outlook, Word, SharePoint, etc.)
• Willingness to learn/implement new software/tech platforms quickly
• Commitment to AFJ / AFJ Action's mission and goals
• Commitment to cultivating an organizational culture that is equitable, inclusive, and respectful.

Benefits

• We offer medical, dental, and vision benefits, with 100% of employee premiums paid for by AFJ.
• Short-term disability, long-term disability, and life insurance are provided at no cost to employees.
• AFJ also provides access to an employee assistance program for physical and mental well-being.
• Save for retirement with our 401K plan with a 5% employer contribution.
• AFJ offers a generous time off policy, including vacation leave, sick leave, personal days, and bereavement leave.
• AFJ observes 12 holidays throughout the year and additionally closes between December 24 and January 1.
• Eligible employees may take up to sixteen (16) total weeks of leave for parental purposes.