Act as the primary advocate for State & Local agencies, aligning software capabilities with their operational goals to ensure full product adoption and documented success.
Cultivate trust-based relationships with technical and command leadership to maximize customer sentiment, retention and referenceability.
Lead cross-functional internal teams—including Sales, Support, and Onboarding—to resolve client challenges quickly and minimize churn.
Manage a regional book of business with a focus on annual recurring revenue, account expansion and identifying process improvements.
Translate public safety best practices into credible recommendations, helping agencies navigate integrations and workflow optimizations.

High School diploma, Bachelor's degree, and 5+ years of experience in one of the following areas: Customer Advocacy, Sales, Engineering, Public Safety, or Project Management required.
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.
Must be able to obtain a background clearance as required by our government customers.
5+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts.
Demonstrate strong executive presence and the ability to present complex data-driven insights to high-level stakeholders.
Ability to travel up to 25% as required for this position.

Customer Success Advocate

Key skills