Key skills
JiraProject ManagementRisk ManagementCommunicationCustomer SuccessSales
About this role
Role Overview
- Structure and monitor customer relationships.
- Oversee the execution of the implementation journey.
- Support the improvement of customer success processes.
- Coordinate with and support technical support.
- Participate in development by evaluating UX processes and supporting functional testing.
- Support training and enablement for the customer success team.
- Support the sales and marketing teams.
- Other duties related to the role.
Requirements
- Communication and public speaking skills
- Microsoft Office
- Jira
- Movidesk
- ClickUp
- Currently pursuing a degree in engineering, business administration, information technology, or related fields
- Logical reasoning
- Ability to learn quickly
- Teamwork / team player
- Proactive attitude
- Conflict resolution
- Ethics
- Sense of ownership
- English or Spanish (written and spoken)
- Experience/knowledge in project management
- Experience/knowledge in risk management or occupational health and safety (OHS)
Benefits
- 100% remote position
- Eco-friendly welcome kit
- Sustainable company culture
- Ongoing campaigns
- Support for composting initiatives
- Health insurance
- Life insurance
- Friendly and collaborative work environment
- Workplace exercise sessions
- FreeDay (occasional extra day off)
- Reading allowance
- Meal allowance (food voucher)
- Caju gift card + birthday team chat
- Virtual social events
- 'Momento Off' (time to disconnect)
- Continuous development
- Innovation program
- Education assistance
- Dual monitor setup
- Partner discounts (pharmacies, nutritionists, psychologists)
- Clude wellness app
- Totalpass
- Home office allowance
- Time off for graduation
- Gift for employees' newborn children
- Gift upon return from paternity leave