Customer Relationship Management
Maintain strong, long-term relationships with existing customers
Act as the primary point of contact for customer inquiries
Understand customer needs and ensure that software products or services meet those needs
Implement and develop processes to improve usage and satisfaction at different levels of existing customers
Ensure that customers effectively use and fully benefit from software solutions
Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary
Identify opportunities for cross or up-selling within current accounts
Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality
Provide detailed reporting on customer product needs for possible development
Regularly track account performance, report key metrics and analyze data to identify improvements
Inform the customer about product updates, new features or enhancements

Native English speaker
High level or bilingual in Spanish and French
2-3 years of work experience in sales or account management
Solid knowledge of software products (SaaS)
Excellent communication and negotiation skills
Ability to solve problems in an efficient and customer-oriented manner
Proficient in the use of CRM such as Salesforce and other customer management tools
Useful: Previous experience in account management in the software or vacation rental sector
Familiarity with B2B and sales processes
Attention to detail, strong organizational skills, and a focus on the quality of work
Ability to work in a dynamic and goal-based environment
Average knowledge of excel

Flexible working hours
Hybrid work (3 days at home, 2 at the office each week)
Afternoon off for children's birthdays
Support during children's first days at school
22 days of PTO + 24th and 31st of December
Reduced price in several services for Avantio employees: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports

Customer Success Specialist, French and English-speaking markets

Key skills