Accurately create and process service work orders in our system
Serve as the first point of contact for client inquiries via phone, email, and text
Resolve client and resident issues or escalate as needed
Build and maintain strong client relationships by providing timely updates, proactive communication, and professional support
Work closely with branch operations teams to support scheduling changes, order updates, and service delivery
Maintain accurate client records, update databases, and ensure all client interactions are documented thoroughly
Conduct follow-up calls and digital surveys to ensure service expectations are met
Assist with account setup, manage client property information, and ensure smooth communication across teams

2+ years of order processing, customer service, or call center experience; hospitality/concierge or executive assistant background is a plus
High school diploma or GED required; additional coursework or degree preferred
Bilingual: English/Spanish required
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Teams)
Salesforce experience highly preferred
Outstanding service skills, empathy, and ability to resolve issues with urgency and professionalism
Strong ability to multitask, prioritize, and ensure accuracy in a fast-paced environment
Able to demonstrate a professional demeanor, adapt quickly, and work with minimal supervision
Comfortable working with cross-functional teams to meet client needs

Medical, dental, and vision coverage for you & your family
HSA with employer contributions
Flexible Spending Accounts
401k with company match
Life and disability insurance
AD&D and business travel coverage
Paid Time Off: Up to 15 PTO days annually + 10 paid holidays, 1 floating holiday, and 1 volunteer day
Tuition reimbursement up to $5,250 per year
Access to our online education center
Referral bonuses
Pet insurance
Associate assistance programs
Discount programs
Rewards and recognition
Free access to Torch Fitness virtual programs

Order Processor, Bilingual (Eng/Span)

Key skills