Review medical records, forms, invoices, and supporting documents to evaluate claims decisions in accordance with Trupanion policies, including complex cases.
Work closely with claims team members and managers to ensure accuracy and consistency in claims handling while contributing to an exceptional customer experience for pet owners and veterinary clinics.
Assist in designing, preparing, reviewing, and tracking audits of claims payment verification.
Support internal and external audits of Trupanion products.
Identify trends and opportunities for process improvement within claims operations.
Translate and transcribe medical records and communications from clients or third parties between French and English.
Maintain a high level of accuracy, productivity, adaptability, and collaboration in a fast-paced environment.

Bilingualism (French and English) required.
Quebec claims adjuster license in damage insurance (personal lines).
Minimum of two (2) years' experience in property and casualty claims processing.
At least one (1) year of experience in telephone customer service.
Asset: experience with pet medical insurance or in a veterinary clinic.

Employer-paid supplemental health insurance for you and your family
Trupanion partners with Wealthsimple to help manage your RRSP, pension, and other savings
Four weeks of paid vacation and 11 floating holidays (you can decide which days matter most to you!)
Five weeks paid sabbatical after five years of employment
Employer-paid medical insurance for one pet (cat or dog)
Paid time off to volunteer with non-profit organizations
Open, friendly, and fun work environment that welcomes pets

Bilingual Claims Quality Assurance Analyst

Key skills