Client Success Manager

Clearspeed is a company driven by a commitment to service and AI-enabled technology for risk assessment. The Client Success Manager will support client accounts to ensure maximum value from Clearspeed products, focusing on client retention and expansion through strong relationships and actionable solutions.

Responsibilities:

• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience
• Partner with clients to understand their current and future business goals and challenges to provide actionable solutions to drive product adoption and increase usage of Clearspeed solutions
• Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows
• Contribute to Quarterly Business Reviews and POV evaluations by providing key observations from operational data
• Develop Client Success Plans / Strategies unique to each client in your portfolio
• Use client management tools to track client activities, project tasks and communication; take a proactive approach to all client services
• Advocate on behalf of our clients by working cross-functionally with internal teams to address client requests and meet our clients’ needs
• Track all client requests, product enhancements and software bugs
• Minimize account churn and escalate critical client issues when necessary
• Continually identify opportunities to increase revenue, particularly in the areas of retention, upselling, and client experience
• Perform additional related duties as required