Contract Commercial Loan Specialist

Role Overview

• Perform initial setup, data entry, and system record creation for new Commercial Real Estate (CRE), Sponsor Banking, and Yacht loans, including onboarding primary borrowers, guarantors, and associated Demand Deposit Accounts (DDAs)
• Manage the ongoing lifecycle of existing loans by processing renewals, amendments, extensions, and term modifications
• Process daily loan advances, payments, insurance updates, and manage unused fee calculations and billing on undrawn lines of credit.
• Process participation payments, notices, and wires (specifically handling Fieldpoint and BancAlliance programs), as well as general incoming and outgoing wire transfer reviews
• Issue and administer Letters of Credit and generate accurate invoices for loan-related fees and payments
• Perform post-booking general loan quality control to ensure data accuracy and adherence to bank policies. Systematically review FCM, nCino, and FIS reports to identify and correct exceptions, delinquencies, and errors during maintenance cross-checks
• Reconcile and balance various General Ledger (GL) and DDA accounts. Perform core edits and FIS Bank Control adjustments (e.g., updating interest rate indexes)
• Manage internal and external inquiries via Zendesk. Research FIS system issues and open Client Portal tickets to resolve core banking platform problems
• Gather documentation to respond to internal/external audit inquiries and actively document, refine, and improve written loan operations procedures.
• Handle routine administrative duties, daily reports, and general in-office responsibilities necessary for smooth operations

Requirements

• A minimum of 3-5 years experience in Loan Processing/Servicing at a commercial or community bank
• Proficiency with modern loan documentation and origination software, specifically nCino
• Extensive experience with core banking systems, specifically FIS/IBS and the US Bank letter of credit portal
• Experience using FCM and ticketing/service systems like Zendesk
• In-depth knowledge of loan processes, documentation review, and collateral management
• Strong fluency with loan servicing across different loan types (e.g., CRE, C&I, Sponsor Banking, Yacht)
• Deep understanding of Participations (e.g., Fieldpoint, BancAlliance), Letters of Credit, Term loans, and syndicated loans
• Proven experience in General Ledger (GL) and Demand Deposit Account (DDA) reconciliation
• Working knowledge of regulatory requirements within the loan operations department and experience handling audit inquiries
• Advanced knowledge of Microsoft Office (e.g. Word, Excel, PowerPoint) and/or Google Workspace products
• Excellent interpersonal, communication, and procedural writing skills