Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation.
Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps.
Contribute to Process Optimisation – Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort.
Ensure Compliance – Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
Cross-functional Collaboration – Partnering with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream.
Tools & Reporting – Expertly using and refining internal tools and reporting to monitor performance, quality, and risk metrics.

Experience – You have 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services.
Dispute Resolution Expertise – Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails.
Regulatory Knowledge – Strong knowledge of EU regulations and consumer protection.
Data Analytics – Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions.
Operational Excellence – High attention to detail, strong organisation, and the ability to work independently in a fast-paced environment.
Communication Skills – Excellent ability to explain complex technical topics clearly to both technical and non-technical audiences.

❤️ Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
💰 Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries)
⚙️ Growth and development (Professional development programs, Internal mobility, Language courses with Preply)
🌱 Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours)
👨‍👩‍👧 Family (Enhanced parental leave, Additional leave for child sickness)

Chargeback Specialist

Key skills