Care Coordinator

Role Overview

• Responsible for taking inbound calls for all offices across the company’s network
• Using effective communication over the phone, chat, and email that builds trust with patients
• Utilizing the computer to enter patient data into the correct office schedules
• Collecting necessary information for successful treatment on appointment date
• Averaging a set number of appointments determined by management each day
• Making outbound calls to potential patients and those that missed appointments
• Other tasks may be assigned as needed by the business.

Requirements

• Strong critical thinking skills
• Strong written and verbal communication
• Bilingual (Spanish) preferred
• Prior experience in call center a plus
• At least 3 years in service industry or customer service-related field
• Extremely familiar with using computers and entering data into computers
• Knowledge of Microsoft Office Suite
• Prior experience in dental office a plus but not required.

Benefits

• Medical
• Dental
• Vision
• 401K
• Life Insurance
• vacation time
• other supplemental benefits.