Deliver outstanding customer support via phone calls and emails;
Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting;
Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users;
Document issues, resolutions, and troubleshooting steps accurately in the system;
Escalate complex or unresolved issues to the appropriate teams when needed;
Handle sensitive customer data with care and security;
Communicate with developers and cross-functional specialists.

Excellent German (C1/C2 both spoken and written) level and English B2+/C1
Basic understanding of Wi-Fi and Ethernet connectivity
Ability to troubleshoot common connectivity issues
Strong organizational skills with the ability to manage and prioritize multiple requests effectively
Attention to details
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Fixed schedule: Monday to Friday, 10 AM–6 PM, CET
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Work-life balance
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

Customer Support Consultant, Broadband Diagnostics

Key skills