Customer Service Representative

Pella Corporation, a leading window and door brand, is seeking a Customer Service Representative. This role focuses on providing exceptional customer service, assisting customers with their inquiries, and ensuring their needs are met regarding products and orders.

Responsibilities:

• Responding to phone calls from customers and be a proactive voice of the company to them
• Identify and enter no-charge orders, credit memos and returns
• Research and resolve problems regarding orders
• Assist sales reps with product and procedural issues
• Respond to customer inquiries in a timely manner
• Follow up on orders that need attention
• Assist customers in learning our systems and using our tools
• Work with customers to fulfill their window and door buying needs
• Suggest additional products/options where appropriate
• Train and provide guidance to new team members to enhance customer service
• Suggest improvements to systems and procedures
• Help to implement changes that improve quality and efficiency
• Test new and updated programs
• Perform other job-related duties as necessary to fulfill responsibilities of the position
• Process Job Site service requests

Requirements:

• Excellent verbal and written communication skills, good reasoning skills and attention to detail
• Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies
• Must be organized and have a friendly, courteous, helpful and positive attitude
• Keyboarding skills, familiarity with general business applications
• Ability to sit for extended periods of time
• Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing
• Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required
• High school diploma or equivalent preferred
• Varying levels accepted