Managing key projects based on regulatory changes affecting systems, processes, customer experience and proposition
Managing complex stakeholder relationships, internally and externally
Translating business requirements into functional designs
Leading the analysis on how changes will impact existing procedures and driving recommendations
Making sure that changes to systems are successful
Providing business system support and managing communications
Collaborating with and influencing technology partners to drive system improvements
Gathering and maintaining critical MI to help meet assurance and compliance objectives

Experience of working in AML
Strong knowledge of related regulations and procedures
Wide understanding of supply chain services governance
Experience in supply chain management leadership role
Knowledge of operations such as process management and products technology governance
Ability to develop business and technical architectures
Background in project management methodologies and project documentation
Strong knowledge of business requirements and emerging supply chain thinking.

Customer Service & Operations Delivery Manager – Anti-Money Laundering, VP

Key skills