Senior Director, Community Response Operations

Role Overview

• Provide strategic leadership and end-to-end oversight of regionally-managed level 1 response operations
• Ensure programs are delivered consistently, aligned with organizational priorities
• Shape and assess program strategies
• Oversee operational performance
• Identify opportunities for continuous improvement, with a focus on client experience, capacity building, and community mobilization
• Ensure community response efforts are supported by scalable, sustainable infrastructure and integrated workflows across teams, partners, and technology platforms
• Design flexible, community-informed approaches
• Maintain visibility into the full operational ecosystem, from field execution to underlying support systems
• Lead the integration of community response and recovery operations priorities into the organization’s overall business plan
• Ensure alignment between strategic objectives, operational capabilities, and infrastructure readiness
• Hire, manage, and evaluate direct and indirect staff
• Engage volunteers in a meaningful way
• Collaborate proactively with cross-functional colleagues

Requirements

• Bachelor's degree required
• Minimum 10 years of related experience or equivalent combination of education and related experience required
• 7 years of management experience
• Excellent verbal and written communication skills with the ability to think critically and strategically required
• Ability to develop and implement an organizational vision which integrates key American Red Cross goals, priorities, values, and other factors is critical
• Ability to balance change and continuity
• Ability to strive to improve customer focus and organizational performance within the Red Cross framework
• Ability to design and implement strategies which develop direct reports and others in the organization
• Ability to foster integrity and trust in meeting the organization’s vision, mission, and goals
• Ability to make timely and effective decisions and produce results through strategic planning and the implementation and evaluation of programs and policies is required
• Demonstrated ability to acquire and administer human, financial, material, and information resources in a manner which instills public trust
• Ability to use new technology to enhance decision making while fostering an environment of accountability and continuous improvements
• Ability to explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups internally and externally is required
• Ability to develop an expansive professional network with other organizations
• Ability to identify the internal and external politics that impact the work of the organization

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition