Qualitative Research Specialist

Role Overview

• Lead high-impact qualitative research—both discovery and evaluative—working with Deaf users and broader communication stakeholders, including interpreters, hearing participants, accessibility leaders, prospective customers, and organizational decision-makers as needed.
• Partner with other researchers, linguists, and sign-language data analysts to evolve shared research language, participant-validated research instruments, and systems that connect qualitative insights to measurement and long-term learning.
• Design and moderate qualitative studies that prioritize ASL, are culturally fluent, and reflect Deaf users’ experience, language access, communication context, and community expectations.
• Evolve video-based research protocols, improving consent practices, privacy, storage, retention, accessibility, participant rights, and ethical handling of recordings.
• Ensure research methods and materials are culturally and linguistically accessible, accurately interpreted, and aligned with participants’ understanding and the study objectives.
• Own the qualitative components of longitudinal follow-up, including diary studies, qualitative drivers of CSAT, and participant narratives over time.
• Partner with other researchers to link qualitative insights to survey design, behavioral signals, reporting, and long-term equivalence goals.
• Help maintain a healthy ASL user panel in partnership with Research Operations, including defining recruitment inputs, engagement practices, session standards, communication norms, reciprocity, and overall participant experience quality.
• Engage with interpreter communities and subject-matter experts as needed, including establishing guidelines for when direct ASL sessions are appropriate and when interpreters, Certified Deaf Interpreters (CDIs), or expert reviewers are required.
• Synthesize research into clear, actionable insights that help teams understand what matters now, what to expect, and what requires further validation.
• Maintain research practices that are respectful, transparent, accessible, and meaningful for participants.

Requirements

• Fluency in ASL and cultural humility.
• Extensive qualitative research experience, including product and technology environments, and ideally experience in one or more of the following areas: accessibility, language, health, education, or community-centered contexts.
• Bilingual in English and ASL, with proven ability to moderate research with Deaf participants.
• Curiosity and enthusiasm for learning about AI, language technology, accessibility technology, and communication-access products. Prior experience with AI models is not required, but candidates should be excited about responsible innovation and comfortable with complexity.
• Experience conducting research with Deaf communities, or equivalent depth of experience with other trust-sensitive, underrepresented, or culturally specific communities.
• Strong qualitative study design skills across discovery, concept testing, usability research, evaluative research, and longitudinal qualitative methods.
• Strong synthesis and storytelling skills, with the ability to translate complex qualitative inputs into frameworks, themes, recommendations, and clear decision guidance.
• Experience conducting and managing video-based research.
• Ability to work respectfully and effectively with Deaf users, hearing participants, interpreters, Certified Deaf Interpreters, subject-matter experts, community leaders, and cross-functional stakeholders.
• Demonstrated ability to partner with Product, AI, and Go-to-Market teams to shape research scope and activate insights.
• Ability to partner with quantitative and mixed-methods researchers to connect qualitative findings to measurement, tracking, survey design, and long-term evidence building.
• Good judgment on when qualitative findings are strong enough to inform decisions and when further validation is needed.
• Comfort working in ambiguity and helping to create new research practices where no defined playbook exists.

Tech Stack

• Go

Benefits

• CLT employment contract: formal employment with full labor rights from day one.
• Caju Benefits Card (BRL 1,160.00): flexible balance for meals, groceries, home office, culture, and mobility.
• Remote work — work from wherever you are!
• SulAmérica health insurance plan.
• SulAmérica dental plan.
• SulAmérica life insurance.
• Online medical consultations via Conexa Saúde (telemedicine).
• Wellhub: resources to help you perform at your best.
• Extended year-end break: enjoy the holidays with extra time off.
• Birthday day off: a personal day in your birthday month.
• Extended parental leave: support and time for growing your family.
• Continuous professional development: access to platforms like LinkedIn Learning and an annual stipend for courses and training in your area.
• University partnerships: support through discounts and giveaways.
• Libras (Brazilian Sign Language) training: learn this important language for our community.
• English Pass: English language learning to support your career growth.
• Work equipment provided as part of your onboarding kit.