Key skills
Communication
About this role
Role Overview
- Receive, verify, and process medical records requests from patients, providers, and insurance companies.
- Retrieve and securely transmit records internally and externally.
- Maintain accurate documentation of all requests and communications.
- Ensure compliance with HIPAA and privacy regulations.
Requirements
- High school diploma or equivalent; healthcare or health information experience preferred.
- Knowledge of HIPAA and patient privacy practices.
- Strong organizational and communication skills.
- Attention to detail and ability to manage multiple requests.
Minimum Technical and Work Environment Requirements:
Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.